Infosys launches AI-driven solution

Infosys on Wednesday announced the launch of AI-driven ‘cognitive email workbench’ solution that gives enterprises an ability to augment query management and scale their helpdesk operations.

The solution significantly enhances productivity and extends customer satisfaction. To develop this solution, Infosys leveraged its partnership with Blue Prism, a leading robotic process automation (RPA) provider as well as a strategic partner. Infosys and Blue Prism joined hands in 2017 to help enterprises drive intelligent automation capabilities across multiple industries.

Infosys' cognitive email workbench is an AI-based assisted automation solution. It allows clients to eliminate manual resolution and build near-touchless contact centres. It combines the intelligence of AI and natural language processing (NLP), with Blue Prism’s intelligent automation platform and optical character recognition (OCR) capabilities. It also adds skills critical for enabling assisted and unassisted email responses, thereby giving customer helpdesks, the flexibility to focus on requests actually requiring manual intervention. Integrating seamlessly with enterprises’ existing IT, the solution senses and proactively addresses the customers as well as partner queries received over e-mail.

The stock of Infosys closed at 950, up by 1.33 per cent or Rs 12.45 per share. The intraday high is Rs 954 and intraday low is Rs 938.55. The 52-week high is 986, while the 52-week low is 511.10.