Hinduja Global bags contract with DBS

Hinduja Global Solutions (HGS) has bagged a new contract order award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults.

DBS has contracted with HGS for three and a half years to deliver customer contact centre services. HGS expects to handle nearly 1 million contacts annually as well as managing print and mailing services required to process applications and create close to six million certificates each year. The delivery of service will officially begin in April 2020.

HGS will deliver these services from a new contact centre facility in Liverpool, the company’s fifth delivery location within the UK. HGS’s contact centre will be co-located with CGI IT UK, which has been awarded the contract to deliver IT services, to ensure there is a joined up and collaborative approach to service development.

HGS operates on the guiding principles that being brilliant at the basics and putting the customer first are critical to creating successful customer relationships and increasing business results. HGS will work closely with the DBS to ensure all customer needs are met.

On Thursday, stock of HGS had opened at Rs. 592 in BSE. During the morning trading session, it was up by 2.9 per cent to Rs. 605.95.