L&T Infotech launches ServiceNow-based OT management solution for manufacturing industry

Larsen & Toubro Infotech Limited (LTI) has launched a ServiceNow-based operational technology management solution for the manufacturing industry. The solution aims to address the latent demand of the industry to have digital workflows for operational transformation (OT) service management. 

With ServiceNow, the company will be able to deliver a scalable and secure solution for manufacturing operations using the ‘Now’ platform. This will help manufacturers embrace the concept of OT management, in addition to IT service management (ITSM) practices. The solution also secures critical infrastructure from potential external threats and attacks, by ensuring the foundational elements of OT cybersecurity. 

With insights from this solution, manufacturers can derive business benefits such as assured systems availability and rapid resolution of issues through a common service data model for manufacturing operations. Its key features include – 

- OT visibility : Enabling digital view of all OT assets along with location, configuration & health. 

- OT service management : Improved response time to OT service requests. 

- OT security & governance : Reduction in risk and improved compliance. 

LTI is an elite partner of ServiceNow with implementations across Fortune 500 companies and expertise across ITSM, ITOM, ITBM, HRM, CSM, IRM, SecOps, and platform management services. 

With this, the stock of LTI surged 2.2 per cent to Rs 3,744.35 from its previous close of Rs 3,664 on BSE.