TCS collaborate with Amway for transforming its IT operations

Indian multinational information technology service & consulting company, Tata Consultancy Services (TCS) and American multi-level marketing company-Amway, have entered into a strategic partnership to transform latter’s global technology operations.

In a BSE filing made on Monday after the market hours, TCS informed that Amway was looking to transform its IT infrastructure & operations as well as its global service desk in order to improve agility, accelerate speed to market & enhance its customer experience. For this purpose, the duo collaborated and consequently, TCS will leverage its Business 4.0 framework to deliver a new operating model by implementing its cognitive automation software i.e. machine first delivery model (MFDM), which is powered by Ignio. It will help in making Amway proactive from reactive as well as a predictive model as MFDM helps in enhancing business growth through automation & cloud.

Besides, TCS will also help in transforming Amway’s IT infrastructure model by including services such as self-healing capabilities, chatbots, self-help along with the improvement of its service desk mobile app. The above-mentioned features will ultimately, improve Amway’s operational resilience & end-user experience.

At the time of market closing on Tuesday, the stock of Tata Consultancy Services Ltd was trading at Rs 1,737.25, down by 4.48 per cent against its previous close of Rs 1,818.80 on BSE.