Maruti Suzuki rolls out new safety norms for its showroom

Maruti Suzuki India limited had earlier this month announced that it has registered zero sales in April 2020, as an effect of the countrywide lockdown imposed by Indian Government in a bid to contain the outbreak of Coronavirus pandemic, which has been effective since March 25.

The lockdown has caused the closure of auto dealerships and manufacturing plants across the country. On May 3, the nationwide lockdown was relaxed in certain areas depending on the COVID-19 situation there. In-line with that, Maruti Suzuki India Limited has put in place a comprehensive standard operating procedure (SoP) for its dealerships across the country. The process ensures hygiene and sanitisation across all its showrooms for the safety of its customers and employees. After the implementation of these SoPs and based on the approvals from state governments, Maruti Suzuki dealerships have started to open and deliver cars to waiting customers.

The new COVID-19 SoP designed by the team of experts at Maruti Suzuki covers all the facets of customer interactions. Adequate measures have been taken to offer a safe, hygienic and a virus-free environment to customers. For example, customers can explore the entire product portfolio and electronically personalise cars by a mix & match of accessories. All the documents for vehicle purchase can also be submitted digitally. The dealerships will carry out complete sterilisation of the test-drive vehicles before aligning it for the customers thereby, ensuring maximum safety. One individual will be allowed to take the test drive, along with a relationship manager sitting in the back row.

Maruti Suzuki network comprises of 3,086 showrooms across 1,964 towns and cities. All of them will abide by the new safety protocols. The opening of showrooms will depend on the permission from local authorities.

The stock closed at 4839.90, up by 0.17 per cent or Rs 8.10 per share. The intraday high is Rs 5000 and intraday low is Rs 4710.10. The 52-week high is Rs 7755 and 52-week low is Rs 4002 on BSE.