Infosys ties up with Genesys to accelerate strategic transformation journey

Infosys, a global leader in the next-generation digital services & consulting, announced a five-year partnership with Genesys, a global leader in cloud customer experience and contact centre solutions. The alliance is expected to unlock significant value for both organisations by enabling them to enhance & expand their customer experience and contact centre offerings.

As a part of the collaboration, Infosys will bring to market Genesys contact centre solutions and clients of both the organizations as the duo would benefit from the enhanced capability that will come from a combined investment in innovation. In addition, Infosys will leverage and support R&D, operations as well as customer service for Genesys PureConnect.

In Q1FY20, Infosys added 110 clients, taking its total active client base to 1,458, an improvement from 1,336 active clients in the same quarter for the previous fiscal year. The company attains 3.4 per cent of its revenue from its top client and a total of 19.3 per cent of its revenue from its top ten clients. Despite the current market conditions, Infosys posted a consolidated net profit of Rs 4,233 crore, growing by 11.45 per cent on a YoY basis.

On Thursday, the stock of Infosys closed at Rs 946.40 per share, down by 0.46 per cent or Rs 4.40 per share on BSE, against a 0.10 per cent gain in the benchmark index. The 52-week high is recorded at Rs 986 and the 52-week low is Rs 511.10 on BSE.