ICICI Bank introduces WhatsApp banking amid lockdown

Indian multinational banking and financial services company, ICICI Bank Ltd, has announced the launch of its banking services on WhatsApp amid nationwide lockdown.

The bank has taken this step to enable its customers to avail banking facilities with ease while staying at home during this hour of crisis caused due to Coronavirus rapid spread. With this special service, the customers can check their savings account balance, last three transactions and credit card limit, along with getting information on pre-approved instant loan offers. The customers can also block or unblock their credit as well as debit card with ICICI WhatsApp banking services. Apart from this, they can check the nearest ICICI branch/ATM in their vicinity, with the help of this service.

To avail this service, customers need to send <Hi> to 9324953001 for English and on 9324953010 for Hindi, from their registered mobile number and they will receive messages such as <balance>, <block>, etc and depending upon their options, the bank would process their request.

Anup Bagchi, Executive Director of ICICI Bank said that the services provided are safe and secured. He added that with the growing prominence of social media in people’s day to day life, introducing such a facility would add immense convenience to their customers, who can avail banking services through their social media.

At the time of market closing on Tuesday, the stock of ICICI Bank Ltd was trading at Rs 324.50, up by 3.34 per cent against its previous close of Rs 314.00 on BSE.