Hexaware launches bot for a seamless return to workplaces

Hexaware Technologies Ltd, on Thursday, announced the launch of COCO, the Unified Teams bot built for Microsoft Teams on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

COCO, Hexaware’s omnichannel chatbot, is a step in the direction of making work easier, safer and sustainable for customers as they gradually bring employees back to the workplace amidst and post COVID-19 pandemic.

COCO seamlessly integrates with existing disparate backend IT systems and platforms like ERP, CRM, Service Desk, or any other enterprise systems. Employees can use COCO, directly from their Microsoft Teams app on desktop or mobile devices, to access information and undertake transactions with key business functions through a unified, simple, and conversational interface. COCO is built on Microsoft Azure Cognitive Services including language understanding (LUIS) to enable intuitive conversations.

COCO has multiple features that enable self-screening and COVID-19 health assessment, which will help employers increase workplace safety amidst COVID-19.

Hexaware is a Microsoft Gold Partner, which delivers differentiated offerings across the Microsoft Cloud ecosystem and designs solutions and strategies that help boost teamwork, improve employee productivity, and enhance the employee experience of clients.

The stock closed at 342.25, up by 1.14 per cent or Rs 3.85 per share. The intraday high is Rs 344.50 and intraday low is Rs 340.55.