Firstsource Solutions partners with Uniphore; stock ends 1.45 per cent higher

Firstsource Solutions Limited today announced that it has partnered with Uniphore, the global leader in conversational service automation to utilise its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC).

The company believes that this multi‐million dollar deal will create value for our clients over the next few years. The press release further states that this partnership will provide multiple benefits for businesses. One such benefit is improved customer experience.

Each year, Firstsource handles over 200 million interactions for Fortune 100 brands worldwide. Additionally, it will also lead to higher customer satisfaction and associate loyalty.

A few days back, the company has reported health results for Q2FY21. Revenues stood at Rs 1187.7 crore (USD 159.8 million), 20.6 per cent YoY and 13.1 per cent in CC. Meanwhile, the operating margin stood at 11.4 per cent of revenues. It reported a profit after tax of Rs 105.3 crore. Besides, its PAT margin stood at 8.9 per cent.

The stock reacted positively to the news. The stock on Friday closed at Rs 73.70, 1.45 per cent higher than its previous day’s close. The intraday high was 74.15 while its intraday low was 72.85.